Terms & Conditions

Terms & Conditions 2018 will be updated as and when required.

The website www.stratfordbutterflyfarm.co.uk is owned and operated by Stratford-upon-Avon Butterfly Farm Ltd, Swan's Nest Lane, Stratford-upon-Avon Warwickshire, CV37 7LS Tel: 01789 299288 Company Registration Number

Admittance to Stratford-upon-avon Butterfly Farm is subject to the following conditions. If you do not comply with them you may be asked to leave by a member staff, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst visiting the Butterfly Farm, you must comply with any reasonable instructions given to you by a member of Stratford-upon-Avon Butterfly Farm staff.

On entering the Butterfly Farm, you accept that you have a duty of responsibility to ensure your own safety and taking into account any personal medical conditions. All persons inside the Butterfly Farm and its surrounding gardens should behave in a safe manner at all times.

General:

For health and saftey purposes, wheelchairs, mobility scooters, prams and buggies are the only transport device allowed inside the Butterfly Farm. Please ask reception staff for advice on where to leave childrens bikes and scooters.

Your are politely asked not to bring inflated ballons (they will burst) or bubbles (the liquid will harm our plants and creatures) into the Butterfly Farm.

Children under 16 years must be accompanied by a person of 18 years or over. Children must be supervised at all times and not left unattended.

Commitment to providing a service:

The Butterfly Farm will endeavor to ensure that as many displays as possible are available to visitors. Stratford-upon-Avon Butterfly Farm at its absolute discretion reserves the right to close any area of the Butterfly Farm and Wild Flower Gardens at any time. The reason for any closure or restriction may include technical, operational or maintenance reasons, capacity or inclement weather.

Admissions

Persons entering the Flight Area, Discovery Zone and Minibeast Metropolis must pay for admission or hold a valid ticket. To re-enter the Butterfly Farm on the day of your visit you must have your hand stamped by reception on arrival and show your valid ticket and stamp upon re-entry to reception staff.  

All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Season tickets are valid for one year from date of purchase and are void on expiry date. No admission is required to browse the Nature Inspired Gift Shop.

Security:

It is strictly forbidden to bring into the Butterfly Farm any offensive weapons or dangerous article  weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed offensive or dangerous will be immediately escorted from the Butterfly Farm without the right to a refund.Startford-upon-Avon-Butterfly Farm reserves the right to report to the relevant authorities which may lead to prosecution.

The consumption of intoxicating liquor is not permitted in the Butterfly Farm. Persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused entry to the Butterfly Farm or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused entry or escorted from the Butterfly Farm without the right to a refund.

Items, belongings and any other property and equipment being brought into the Butterfly Farm is at your own risk, this includes Blue Badge parking bays, the cloakroom and surrounding gardens. Stratford-upon-Avon Butterfly Farm accepts no responsibility or liability for any loss or damage to any such property. We therfore recommend that you do not bring valuables to the Butterfly Farm.

Animals:

Due to the nature of the environment inside the Butterfly Farm pets or animals of any nature are absolutely prohibited, including guide dogs, hearing dogs and registered assistance dogs. For more information on how to visit the Butterfly Farm if you have either a guide dog, hearing dog or registered assistance dog please refer to our access statement as there are provisions in place to support your visit to the Butterfly Farm.

Any animal should not be left in any vehicle parked at the Butterfly Farm. Stratford-upon-Avon Butterfly Farm reserves the right to contact any relevant authority to make and be responsible for any decision in relation to animals that are left unsupervised or are found to be in distress.

Guide dogs, hearing dogs and registered assistance dogs are welcome inside the Nature Inspired Gift Shop. All dogs on a lead are welcome in the Wildflower Gardens.

Photography:

You are permitted to take photographs and recordings at Stratford-upon-Avon Butterfly Farm provided that these are solely for private use and are not sold or used for any commercial or public purpose unless permission has been given in writing by the Butterfly Farm. By accepting these conditions you agree not to intentionally photograph or capture moving footage of any individual or individuals without the person's permission. Flash photography is forbidden in Minibeast Metropolis.

Website

Reasonable steps and measures are taken to ensure that the content and information on this website is correct and up to date. We do not how ever guarantee the correctness of information and material on this website.

For more information on our website please refer to our privacy policy and cookie policy.

Visitors to this website may use it for their own purposes and to print and download material on the provision that content is not modifed without arranging prior consent.

The contents of this website must not be republished online or offline without our written permission. The copyright and other intellectual property rights for all material on this website are owned by Stratford-upon-Avon Butterfly Farm or our licensors and must not be reproduced without our prior consent.

Image and content requests can be made by emailing marketing@butterflyfarm.co.uk