Terms & Conditions

Terms & Conditions 2020 will be updated as and when required.

The website www.stratfordbutterflyfarm.co.uk is owned and operated by Stratford-upon-Avon Butterfly Farm Ltd, Swan's Nest Lane, Stratford-upon-Avon Warwickshire, CV37 7LS Tel: 01789 299288 email: enquiries@butterflyfarm.co.uk

In the event of any complaint please direct it to The General Manger to either the postal or email address above.

Company Registration Number:1859632

VAT No.GB422957834

Admittance to Stratford-upon-Avon Butterfly Farm is subject to the following conditions. If you do not comply with them you may be asked to leave by a member staff, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst visiting the Butterfly Farm, you must comply with any reasonable instructions given to you by a member of Stratford-upon-Avon Butterfly Farm staff.

Stratford-upon-Avon Butterfly Farm is a controlled tropical, humid, environment, operating at temperatures above 25 degrees.

General

No persons should enter the Butterfly Farm if they are feeling unwell in any way. No persons should enter the Butterfly Farm if they are displaying any of the three symtoms of COVID-19: a new continuous cough, a high temperature, a loss or change of sense of smell or taste. If you are displaying any of these symtoms you will not be admitted to the Butterfly Farm. 

It is compulsory to wear a face covering at Stratford Butterfly Farm. This includes children aged 11 years and over. If you are not wearing a face covering and not exempt from wearing one then you will not gain entrance to the Butterfly Farm and will not be refunded your ticket. You may be fined £200 by the police for not wearing a face covering. It is advisable that if you are exempt to carry an exemption card.

On entering the Butterfly Farm, you accept that you have a duty of responsibility to ensure your own safety and taking into account any personal medical conditions. All persons inside the Butterfly Farm and its surrounding gardens should behave in a safe manner at all times. All persons inside the Butterfly Farm are responsible for their own safe social distancing in line with COVID-19 goverment regulation as well as regular hand sanitisation.

For health and saftey purposes, wheelchairs, mobility scooters, prams and buggies are the only transport device allowed inside the Butterfly Farm. Please ask reception staff for advice on where to leave childrens bikes and scooters as they are not allowed inside Butterfly Farm.

Your are politely asked not to bring inflated ballons (they will burst) or bubbles (the liquid will harm our plants and creatures) into the Butterfly Farm.

Children under 16 years must be accompanied by a person of 18 years or over. Children must be supervised at all times and not left unattended.

Commitment to providing a service:

The Butterfly Farm will endeavor to ensure that as many displays as possible are available to visitors. Stratford-upon-Avon Butterfly Farm at its absolute discretion reserves the right to close any area of the Butterfly Farm & Wildflower Gardens at any time. The reason for any closure or restriction may include technical or maintenance reasons, capacity or inclement weather.

Bookings & Admissions

It is a legal requirement that Stratford-upon-Avon requests NHS Test and Trace Information from all lead bookers. Visitors can check-in with the NHS Test and Trace App by scanning the NHS QR Code on arrival.

Tickets are bookable online up until 9.30AM on the day of a visit. You must turn up at your chosen time to guarentee entrance. If you arrive early you may be asked to wait. If you arrive late you will be admitted at the next available space on the day.

Persons entering the Flight Area, Discovery Zone and Minibeast Metropolis must pay for admission or hold a valid ticket. Whilst COVID-19 restrictions are in place you will be unable to re-enter the Butterfly Farm on the day of your visit. Admission will be valid for 1 hour in which time you may go round the one-way system as many times as you like.

Whilst Stratford Butterfly Farm is operating at reduced capacity admissions will be monitored by a queue marshal to maintain safe social distancing. Entrance cannot be quaranteed without a pre-booked ticket. Pre-booked tickets may be subject to a delayed entrance if the queue marshal observes social distancing not being maintained. Any persons displaying abuse towards any other persons whilst queueing will be refused entrance without the right for a refund if tickets have been pre-purchased.

All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system. All cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be reliable for any delay or non-delivery. We do not accept payment by cheque or postal orders. Processing is reserved against your card at the time an order is placed.

Stratford-upon-Avon Butterfly Farm reserves the right to change prices without notice.

Admission for children under the age of three is free.

Original tickets only – photocopies etc. will not be accepted. Lost tickets cannot be replaced under any circumstances.

All tickets including those bought online are non-transferable, non-refundable, not for resale and will become automatically void on any transfer for value. Dates and times for tickets purchased online may be amended by the purchaser by creating an account. Tickets cannot be exchanged or refunded after purchase unless in exceptional circumstances and agreed with the General Manager.

Tickets purchased are only valid on the date printed on the ticket and are void on expiry. Season tickets are valid for one year from date of purchase and are void on expiry.

No admission is required to browse the Nature Inspired Gift Shop, entrance may be restricted whilst COVID-19 regulation is in place to ensure safe social distancing.

Security

It is strictly forbidden to bring into the Butterfly Farm any offensive or dangerous weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed offensive or dangerous will be immediately escorted from the Butterfly Farm without the right to a refund. Stratford-upon-Avon-Butterfly Farm reserves the right to report to the relevant authorities which may lead to prosecution.

The consumption of intoxicating liquor is not permitted in the Butterfly Farm. Persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused entry to the Butterfly Farm or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused entry or escorted from the Butterfly Farm without the right to a refund.

Items, belongings, any other property and equipment being brought into the Butterfly Farm is at your own risk, this includes Blue Badge parking bays, the cloakroom (the cloakroom is unavailable whilst COVID-19 regulation is in place) and surrounding gardens. Stratford-upon-Avon Butterfly Farm accepts no responsibility or liability for any loss or damage to any such property.

We therefore recommend that you do not bring valuables to the Butterfly Farm.

Any persons displaying abuse to any other persons within the Butterfly Farm will be asked to leave without the right to a refund. Any persons not observing safe social distancing will be asked to leave without the right to a refund.

Animals

Due to the nature of the environment inside the Butterfly Farm pets or animals of any nature are absolutely prohibited, including guide dogs, hearing dogs and registered assistance dogs. For more information on how to visit the Butterfly Farm if you have either a guide dog, hearing dog or registered assistance dog please refer to our access statement as there are provisions in place to support your visit to the Butterfly Farm.

Any animal should not be left in any vehicle parked at the Butterfly Farm. Stratford-upon-Avon Butterfly Farm reserves the right to contact any relevant authority to make and be responsible for any decision in relation to animals that are left unsupervised or are found to be in distress.

Guide dogs, hearing dogs and registered assistance dogs are welcome inside the Nature Inspired Gift Shop. Dogs on a lead are welcome in the Wildflower Gardens.

Photography

You are permitted to take photographs and recordings at Stratford-upon-Avon Butterfly Farm provided that these are solely for private use and are not sold or used for any commercial or public purpose unless permission has been given in writing by the Butterfly Farm. By accepting these conditions you agree not to intentionally photograph or capture moving footage of any individual or individuals without the person's permission. Flash photography is forbidden in Minibeast Metropolis. Whist COVID-19 regulation is in place it is prohibited to bring in camera equipment. Only small cameras and phone cameras will be allowed to take snapshots.

Website

Reasonable steps and measures are taken to ensure that the content and information on this website is correct and up to date. We do not how ever guarantee the correctness of information and material on this website.

For more information on our website please refer to our privacy policy and cookie policy.

Visitors to this website may use it for their own purposes and to print and download material on the provision that content is not modifed without arranging prior consent.

The contents of this website must not be republished online or offline without our written permission. The copyright and other intellectual property rights for all material on this website are owned by Stratford-upon-Avon Butterfly Farm or our licensors and must not be reproduced without our prior consent.

Image and content requests can be made by emailing marketing@butterflyfarm.co.uk