If you have any questions, so that we can make your time more suitable and enjoyable with us, please contact the Butterfly Farm before your visit. Tel: 01789 299288 or Email: firstname.lastname@example.org
Parking: The Butterfly Farm has five onsite bays for blue badge users to use for free for the duration of their visit to the Butterfly Farm. It cannot be booked and is on a first come first served basis. There are car parks close by offering free unlimited parking for blue badge users: Car Park Information
Access: There is a short area upon entrance which is gravel, there is then level access along a wide hard surface path to the entrance with double doors which open easily into a large open plan gift shop, reception and education area. If the doors are closed a member of staff will assist.
Reception: The Reception desk does not have a lower area but there are plenty of staff available to help and explain your visit. There is low level hand sanitiser provided at reception.
Gift Shop: Plenty of space to move around and reach goods on display with easy to read price labels. Staff available to assist.
Moving around: As you go into the Flight Area there are double vertical plastic screens. These open easily and are also found as you enter and exit the Discovery Zone, Minibeast Metropolis and back into the Gift Shop. There are hard surface level paths in all areas.
Accessible toilet: This is found within the Discovery Zone and also has a baby change facility.
Assistance dogs: Assistance dogs with an identifying harness are welcome at the Butterfly Farm; however they cannot enter the Flight Area due to it being an unsuitable environment for them.
If you are visiting with an assistance dog, please call in advance so that a member of staff can be made available to supervise your dog and offer further assistance to enable you to enjoy your visit to the Butterfly Farm.
Assistance dogs with an identifying harness are welcome at the Butterfly Farm; however they cannot enter the Flight Area due to it being an unsuitable environment for them.
Assistance Dog Policy 2023
Stratford-upon-Avon Butterfly Farm is committed to making sure our attraction is inclusive and accessible to all and we understand that some customers will rely on an assistance dogs to visit the Butterfly Farm.
Stratford-upon-Avon is a tropical, humid environment and home to free roaming butterflies, birds and iguanas. The health and safety of these resident animals is of primary importance. Allowing any non-resident animals into the butterfly farm can increase the health and safety risks and cause distress to the resident animals. In addition, the attraction is warm, humid, and at times very busy with visitors, creating an unpleasant and distressing environment for animals. For these reasons, we do not permit our visitors to bring in animals with them.
Currently, there is no official register for assistance dogs in the UK. Stratford-upon-Avon Butterfly Farm have researched on how we can best ensure accessibility to our attraction and support and accommodate any visitors who need to be accompanied by an assistance dog, whilst also adhering to health and safety regulations.
We therefore offer our visitors who are considering bringing an assistance dog to the Butterfly Farm that you may bring a carer to accompany you, and the carer may have free entrance to the butterfly farm. By following the procedure below a member of staff will look after the assistance dog in the front staff office for up to 90 minutes whilst the visitor is inside the Butterfly Farm with their carer.
Assistance dogs are trained to support disabled people and people with medical conditions in a variety of ways. Assistance Dogs are not Therapy Dogs or Emotional Support Dogs. Assistance Dogs are auxiliary aids and are not pets. (www.assistancedogs.org.uk).
The Equality Act 2010, (EA2012 section 173) lays out that in relation to protecting the rights of disabled people accessing private hire transport, an Assistance dog means:
(a) a dog which has been trained to guide a blind person;
(b) a dog which has been trained to assist a deaf person;
(c) a dog which has been trained by a prescribed charity to assist a disabled person who has a disability that consists of epilepsy or otherwise affects the person’s mobility, manual dexterity, physical coordination or ability to lift, carry or otherwise move everyday objects;
(d) a dog of a prescribed category which has been trained to assist a disabled person who has a disability (other than one falling within paragraph (c)) of a prescribed kind.
The Butterfly Farm therefore asks that you confirm that your assistance dog:
Due to the nature of the venue you are attending and the fact that you are leaving your assistance dog under the supervision of a member of Butterfly Farm staff, please confirm your assistance dog:
Name of Assistance dog:___________________________________________________
Name of owner:____________________________________________________________
Signature of owner:________________________________________________________
Address of owner:_______________________________________________________________________________
Date of Visit:______________________________________________________________